Thank you for your continued support and for the confidence that you have placed in us. I would like to assure you that we do not take this confidence for granted.
At Soundaryah, we work as one team with a common purpose – to provide best-in-class service to our customers. Our philosophy has always centred on our belief that all the products should be shipped with good quality packaging and in time.
The Package will reach you between 7-10 working days.
If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
– If you cancel your order before your product has shipped, we will refund after deducting a transaction charge of 2.5%.
If the cancellation is after your product has shipped:
– If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.
NON-RETURNABLE ITEMS:
- Items purchased on SALE
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
- Digital products
EXCEPTIONS:
We take great care in packaging our products but if the item arrives damaged we will either replace it or refund it as long as you let us know within 24 hours of receiving your package (as determined by tracking).
If you feel that your packaging is damaged, please do not accept the parcel and send it back to us and leave us a message 9786953953 or mail us at [email protected].
We will request a photo of the damaged item as well.